Learn about TOHO animation Store | US's return policy, including eligibility, return instructions, and how to process a return for your purchase.

We gladly accept returns, within 60 days of delivery in the same condition that you received them, with the exception of final sale items.&#xA0;To begin a return, please visit our <a href="https://returns.tohoanimationstore.us" rel="noopener noreferrer" target="_blank">Return Portal</a>.You will be refunded to the original form of payment as soon as the item is &quot;in transit.&quot; The refund should process within 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. Damages and Defective Items:Please inspect your order upon receival. If the order is defective, damaged or if you received the wrong item please <a href="mailto:support@tohoanimationstore.us">contact us</a>. Exchanges:At this time, we do not process exchanges. If you are looking to exchange an item, please return it for a refund and then place a new order.&#xA0; For any questions related to returns, please contact us at <a href="mailto:returns@tohoanimationstore.us">returns@tohoanimationstore.us</a>&#xA0;

What is your return policy?

Did your order arrive damaged? Learn how to report damaged products, request a replacement or refund, and what information TOHO animation Store | US needs to assist you.

Please inspect your order upon receival. If the order is defective, damaged or if you received the wrong item please <a href="mailto:support@tohoanimationstore.us">contact us</a>.For any questions related to returns, please contact us at <a href="mailto:returns@tohoanimationstore.us">returns@tohoanimationstore.us</a>&#xA0;

My damage arrived damaged/defective. What do I do?

Need a different size, color, or item? Learn how to exchange a product at TOHO animation Store | US.

At this time, we do not process exchanges. If you are looking to exchange an item, please return it for a refund and then place a new order.&#xA0; To begin a return, please visit our <a href="https://returns.tohoanimationstore.us" rel="noopener noreferrer" target="_blank">Return Portal</a>.You will be refunded to the original form of payment as soon as the item is &quot;in transit.&quot; The refund should process within 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. For additional information on our return policy, please see our <a href="https://help.tohoanimationstore.us/en-US/return-policy-1828198">return policy page</a>.

Can I exchange my item?

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TOHO animation Store US

Learn how to return items to TOHO animation Store US. Find information on return eligibility, timeframes, damaged or incorrect items, and how refunds are processed.

Returns & Refunds Help – TOHO animation Store US

Returns

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