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Pre-Orders
Find answers to your pre-order questions at TOHO animation Store US. Learn about estimated release dates, shipping timelines, and how to manage or cancel your pre-orders.
Delayed Item List
Is your order taking longer than expected? Find out which pre-order items are delayed and their latest estimated arrival dates at TOHO Animation Store | US.
Are pre-order release dates accurate?
Find out the expected release dates for pre-order items at TOHO animation Store | US. Learn when your pre-ordered products will ship and how to stay updated.
My pre-order was delayed. How do I find the new date?
Learn how to find updated release dates for delayed pre-order items at TOHO animation Store | US. Stay informed about changes to your order’s expected arrival.
The release date on the product page has passed and I still haven't received my product. What happened?
Discover how to check the most up-to-date release dates for your pre-order items at TOHO animation Store | US. Stay informed on shipping and availability updates.
When will you charge me for pre-orders?
Learn when your payment will be charged for pre-order items at TOHO animation Store | US, including details on authorization, billing, and payment processing timing.
Can I cancel my pre-order?
Need to cancel your pre-order? Learn the process for cancelling pre-orders, eligibility criteria, and how to request refunds at TOHO animation Store | US.
What is your delayed item policy?
Learn about TOHO animation Store | US's policy for delayed items, including how we handle delays, customer notifications, and options available if your order is late.
Can I Purchase After the Pre-Order Window Closes?
Wondering if you can still buy an item after the pre-order period ends? Learn about purchasing options and availability after the pre-order window at TOHO animation Store | US.